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Frequently Asked Questions

What is your delivery time for stock items? 
We deliver Australia wide using either Australia Post (registered Express Post) or a courier service. We carry most items in stock and online orders are usually picked within 1-2 business days of your order being placed. Out of stock items can take up to 10 working days. 

How much does shipping & handling cost?
No matter where you live in Australia – we charge a flat rate of $19.50 +GST for shipping and handling.

What are your payment terms?
Payment is required prior to delivery on all stock. We offer payment by EFT, MasterCard, Visa and accept cheques. Cheque orders are processed on bank clearance. All custom printed lanyard orders require a non refundable deposit of 50% of the total order to be paid on acceptance of artwork prior to the commencement of this order. The remaining balance is payable in full prior to delivery. 

How long to custom printed lanyards take?
Delivery of Custom Printed Lanyards is approximately 12 to 18 working days from artwork approval and payment of the 50% non refundable deposit. 

Will I be able to see the artwork before printing my lanyards?
Yes, we provide an artwork proof for your approval before going into production of your lanyards. 

Do you have a minimum order?
We value your order no matter how big or small so please don't hesitate to ask for help for any quantity.

Our custom printed lanyards have a minimum order quantity of 50 and our custom printed retractable card holders have a minimum order of 200. 

We have a minimum total order payment of $25 (including P & H)

Do you have wholesale pricing?
Yes, we welcome all customers – wholesale or retail and cater for both bulk and small orders. If you are interested in becoming a reseller, please feel free to contact us. 

Our commitment to you:
To provide the best quality and customer service available. We have many testimonials that can attest to the quality products and exceptional customer service we provide. We are a growing company with minimal overheads so we can provide our clients with excellent pricing.