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Payment & Delivery

Shipping & Delivery Policy

We deliver products Australia wide using Australia Post or Couriers Please. We charge a flat rate of AUD $19.50 +GST for every order regardless of quantity or location in Australia. Shipping costs are shown in the shopping cart and will be added to the order total before checkout. We carry most items in stock and online orders are usually picked within 1-2 business days of your order being placed. Out of stock items can take up to 10 working days. Shipping times are estimated at between 3-7 business days depending on your location within Australia. Payment is required in full prior to goods being shipped.

International Orders

ID Online (Aust) Pty Ltd ships goods Australia wide, however at this time we do NOT accept international orders.

Pricing Policy

All of our prices are shown in Australian dollars (AUD) and exclude GST (Goods and services tax) as of Jan 2013. GST will be added and shown when products are added to the shopping cart. All transactions are processed in AUD. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price. 

We have a total minimum order charge of $25 (which includes P & H). Payment is required in full prior to goods being shipped.

Customer Service Policy

ID Online (Aust) Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Security Policy

When purchasing from ID Online (Aust) Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre on sales@idonline.com.au.